Articles citing this article

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Cited article:

The Interplay Between Supplier Management Practices and Customer Satisfaction: An Empirical Investigation of the Banking Industry in a Developing Country

Abul Bashar, Md. Mahbubur Rahman and Md. Nazmus Sakib
Quality Management Journal 31 (1) 25 (2024)
https://doi.org/10.1080/10686967.2023.2285044

Towards a lightweight framework for service management evaluation in SMEs

Daniela Patricia Feversani, Valeria De Castro, Esperanza Marcos, Mario G. Piattini and María Luz Martín-Peña
Information Systems and e-Business Management 21 (1) 81 (2023)
https://doi.org/10.1007/s10257-022-00576-1