ITM Web Conf.
Volume 38, 2021International Conference on Exploring Service Science (IESS 2.1)
|Number of page(s)||13|
|Published online||07 May 2021|
Smart working in the COVID-19 emergency: A comparative study of the banking and insurance sectors
1 FGES, Université Catholique de Lille 59800 Lille France.
2 Institute of Management, University of Neuchâtel 2000 Neuchâtel Switzerland
3 Department of Economics, University Uninettuno 00186 Rome Italy.
* Corresponding author: firstname.lastname@example.org
The highly competitive and increasingly dynamic environment in which economic actors are currently operating requires more flexible and resilient organizations, even more so with the widespread of the COVID-19. With the emergence of the Industry 4.0 revolution, many sectors recognize the importance of innovative digital technologies for their activities and are reorganizing their traditional business model also in terms of smart working; others, are still in their infancy. This study explores the potential of smart working solutions to improve collaboration and efficiency in the work environment, by enabling at the same time an improved balance between private and working life. The paper uses secondary data as well as primary data obtained through interviews within the banking and insurance sectors in Italy and in Switzerland. By shedding light on benefits and drawbacks, research findings contribute to the discussion on smart working, which has emerged as a solution in pandemic emergencies but is becoming a new strategic paradigm for a sustainable and resilient organization of work in the future.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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