Free Access to the whole issue

Open Access

Preface 00001

Michel Léonard

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213800001

• Abstract
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Keynote

Open Access

Service innovation roadmaps and responsible entities learning 01001

Jim Spohrer

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213801001

• Abstract
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Conference Papers

Open Access

Why Service Science matters in approaching a "resilient" Society 02001

Francesco Polese, Monica Drăgoicea, Luca Carrubbo and Leonard Walletzký

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213802001

• Abstract
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Open Access

A Service Science Perspective on Resilience of Service Organisations 02002

Thang Le Dinh, Thanh Thoa Pham Thi, Nguyen Anh Khoa Dam and William Menvielle

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213802002

• Abstract
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Open Access

Smart working in the COVID-19 emergency: A comparative study of the banking and insurance sectors 02003

Eleonora Veglianti, Cinzia Dal Zotto and Marco De Marco

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213802003

• Abstract
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Open Access

Build to think, build to learn: What can fabrication and creativity bring to rethink (higher) education? 02004

Jean-Henry Morin and Laurent Moccozet

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213802004

• Abstract
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Open Access

Safeguarding Information in Service Science with Service Integration 02005

Diego Padovan, Javid Taheri and Fabrizio d’Amore

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213802005

• Abstract
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Open Access

Insights on road safety with open data: the case of Rome 02006

Antonio Miloso, Eleonora Veglianti, Marco De Marco and Elisabetta Magnaghi

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213802006

• Abstract
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Open Access

Justice as a Service 02007

Paolo Fantozzi, Luigi Laura, Antonio Nuzzo and Riccardo Piselli

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213802007

• Abstract
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Open Access

Service Development for Progression of Dance 02008

Anastasiya Yurchyshyna

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213802008

• Abstract
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Position Papers

Open Access

Smart Data as a Service 03001

Thang Le Dinh and Nguyen Anh Khoa Dam

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213803001

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Open Access

Toward a (Smart) Service science 03002

Marco De Marco and Eleonora Veglianti

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213803002

• Abstract
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Open Access

Responsible Service Logic 03003

Michel Léonard and Monica Drăgoicea

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213803003

• Abstract
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Open Access

Digital innovation process in the academic sector - The case of the University of Geneva 03004

Giovanna Di Marzo Serugendo and Lamia Friha

Published online: 07 May 2021

DOI: https://doi.org/10.1051/itmconf/20213803004

• Abstract
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• References