ITM Web Conf.
Volume 38, 2021International Conference on Exploring Service Science (IESS 2.1)
|Number of page(s)||13|
|Published online||07 May 2021|
Justice as a Service
1 Dip. di Ingegneria informatica, automatica e gestionale Antonio Ruberti Università di Roma“La Sapienza”, Roma, Italy.
2 International Telematic University Uninettuno, Roma, Italy
3 Dip. di Giurisprudenza, Università Luiss Guido Carli, Roma, Italy
In this paper we address an emerging service, called Justice as a Service (JaaS), that has been defined as an on-demand service, powered by tech, that challenges private and public companies by representing the consumer in their fight for justice/compensation based on laws, consumers’ rights, and contract of carriage. Indeed, in recent years we have witnessed the birth of several JaaS companies, that are devoted to a certain type of claim such as compensation for flight delay or cancellation, or refunds for late shipping.
However, as we will discuss in the paper, we do believe that these are only the first generation of JaaS systems, i.e. the ones that solve easy problems. The advances in Natural Language Processing models such as the very recent GPT-3, together with the availability of suits data in electronic form, will soon allow the rise of more complex systems, able either to assist lawyers in the preparation of cases or to assist the end user in more involved legal issues.
In the paper, we discuss the technical and legal challenges of these new systems.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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