ITM Web Conf.
Volume 51, 2023International Conference on Exploring Service Science (IESS 2.3)
|Number of page(s)||12|
|Section||Digital Innovation & Transformation|
|Published online||07 February 2023|
Innovative platforms for more compliant Smart Cities: A case study
1 Department of Business and Management, University of Salerno, 84084 Fisciano, Italy
* Corresponding author: email@example.com
The quality of public services provided to citizens through information and communication technologies has emerged as one of the key points of public administration reform. In Italy, many legislative measures have triggered a virtuous circle of eGovernment that has achieved limited results in adopting new technologies by citizens and businesses . This paper sets out to explore whether the design of an IT platform operating in a smart city context may increase the quality of services provided to citizens. Based on a case study methodology, the research examines the process of revitalization and smartification of a city, seen from the stakeholders’ perspective such as Government, Citizens and Tourists . The paper is original in its examination of the Tely platform enabled by data obtained from the technology developer. It turned out that the platform has the potential to increase the quality of services provided to citizens and promote social integration in an area with a significant migratory population. However, the limitations of a single case study in a specific research context, such as a small town, are acknowledged and further research is needed to fully understand the implications of smart city initiatives and their effective implementation in different contexts.
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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