ITM Web Conf.
Volume 51, 2023International Conference on Exploring Service Science (IESS 2.3)
|Number of page(s)||14|
|Section||Service Innovation and Inclusion|
|Published online||07 February 2023|
Service innovation roadmaps as benchmarks for organizational learning
1 Institut für Service Design, Hamburg; University of Applied Sciences, Wedel, Germany
2 Projekt 3T, Frankfurt, Germany
3 Pforzheim University, Pforzheim, Germany
4 Hamburg University, Signal Iduna Group, Hamburg, Germany
* Corresponding author: firstname.lastname@example.org
The purpose of this paper is to better understand how responsible entities like people, organizations, regional governments can approach their learning and development strategies . Despite all the heterogeneity in the respective “run-transform-innovate” contexts of the different responsible entities, they all have in common that they have to become “better future versions of themselves” to overcome their challenges . Using the example of organizations, the concept of Service Innovation Roadmaps (SIR’s) is introduced to broaden a discussion in this area that has so far been very technology-focused [15, 28, 40]. In order to identify and take into account new dimensions and to give greater consideration to other nontechnological aspects as well, the research design of “theory adaptation” is chosen .
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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