Open Access
ITM Web Conf.
Volume 51, 2023
International Conference on Exploring Service Science (IESS 2.3)
Article Number 04001
Number of page(s) 14
Section Service Innovation and Inclusion
Published online 07 February 2023
  1. J. Alcock, Animal Behavior: An Evolutionary Approach, Sinauer Associates. Inc., Sunderland, Massachusetts (2005) [Google Scholar]
  2. P.D. Aligica, Institutional and stakeholder mapping: frameworks for policy analysis and institutional change. Public Organization Review 6, (2006) [Google Scholar]
  3. J. Anderson, Memory and Learning: An Integrated Approach. New York: Wiley, (1995) [Google Scholar]
  4. A.B. Barron, E.A. Hebets, T.A. Cleland, C.L. Fitzpatrick, M.E. Hauber, J.R. Stevens, Embracing multiple definitions of learning. Trends in neurosciences 38, (2015) [Google Scholar]
  5. L. Blasco-Arcas, M. Alexander, D. Sörhammar, J.M. Jonas, S. Raithel, T. Chen, Organizing actor Engagement: A platform perspective. Journal of Business Research 118, (2020) [Google Scholar]
  6. T. Böhmann, J.M. Leimeister, K. Möslein, Service Systems Engineering. Business & Information Systems Engineering 6, (2014) [Google Scholar]
  7. D. Coon, Introduction to psychology: Exploration and Application, St. Paul. West Publishing, (1983) [Google Scholar]
  8. J. De Houwer, D. Barnes-Holmes, A. Moors, What is learning? On the nature and merits of a functional definition of learning. Psychonomic bulletin & review 20, (2013) [Google Scholar]
  9. A. Giddens, The constitution of society: Outline of the theory of structuration. Univ of California Press, (1984) [Google Scholar]
  10. L.L. Gilson, C.B. Goldberg, Editors’ comment: So, what is a conceptual paper? SAGE Publications Sage CA: Los Angeles, CA, (2015) [Google Scholar]
  11. J. Goodenough, B. McGuire, E. Jakob, Perspectives on animal behavior. John Wiley & Sons, (2009) [Google Scholar]
  12. R. Gross, Psychology: The Science of Mind and Behaviour 6E. Hachette UK (2010) [Google Scholar]
  13. G. Hall, The psychology of learning. In, Nadel, L. (ed.) Encyclopedia of cognitive science. Nature Publishing Group, London, (2003) [Google Scholar]
  14. M.J. Howe, The psychology of human learning. New York: Harper & Row, (1980) [Google Scholar]
  15. IFM and IBM, Succeeding through service innovation: a service perspective for education, research, business and government. University of Cambridge Institute for Manufacturing (IFM) and IBM. (2008) [Google Scholar]
  16. E. Jaakkola, Designing conceptual articles: four approaches. AMS Review (2020) [Google Scholar]
  17. P.G. Keen, L.S. Sanford, R.O. Williams, Let Go to Grow: Escaping the Commodity Trap. Prentice Hall PTR, (2004) [Google Scholar]
  18. L. Kiser, E. Ostrom, The three worlds of political action. Strategies of political inquiry. Berverly Hilly: Sage (1982) [Google Scholar]
  19. S.J. Kline, N. Rosenberg, An overview of innovation. Studies on science and the innovation process: Selected works of Nathan Rosenberg (2010) [Google Scholar]
  20. D.A. Lieberman, Learning: Behavior and cognition. Thomson Brooks/Cole Publishing Co, (1993) [Google Scholar]
  21. R.F. Lusch, S.L. Vargo, G. Wessels, Toward a conceptual foundation for service science: Contributions from service-dominant logic. IBM systems journal 47, (2008) [Google Scholar]
  22. D.J. MacInnis, A framework for conceptual contributions in marketing. Journal of Marketing 75, (2011) [Google Scholar]
  23. P.P. Maglio, S. Srinivasan, J.T. Kreulen, J. Spohrer, Service systems, service scientists, SSME, and innovation. Communications of the ACM 49, (2006) [Google Scholar]
  24. P.P. Maglio, S.L. Vargo, N. Caswell, J. Spohrer, The service system is the basic abstraction of service science. Information Systems and e-Business Management 7, (2009) [Google Scholar]
  25. J.G. March, Exploration and exploitation in organizational learning. Organization science 2, (1991) [Google Scholar]
  26. M.D. McGinnis, Updated Guide to IAD and the Language of the Ostrom Workshop: A Simplified Overview of a Complex Framework for the Analysis of Institutions and their Development. (2013) [Google Scholar]
  27. H.E. McGowan, C. Shipley, The adaptation advantage: Let go, learn fast, and thrive in the future of work. John Wiley & Sons, (2020) [Google Scholar]
  28. C. Mele, M. Colurcio, T. Russo Spena, Alternative logics for innovation: a call for service innovation research. Proceedings of the naples forum on services conference. Citeseer, (2009) [Google Scholar]
  29. D.C. North, Institutions, Institutional Change and Economic. Сambridge, (1991) [Google Scholar]
  30. A.L. Ostrom, M.J. Bitner, S.W. Brown, K.A. Burkhard, M. Goul, V. Smith-Daniels, H. Demirkan, E. Rabinovich, Moving Forward and Making a Difference: Research Priorities for the Science of Service. Journal of Service Research 13, (2010) [Google Scholar]
  31. E. Ostrom, Understanding institutional diversity. Princeton university press, (2005) [Google Scholar]
  32. E. Ostrom, Institutional analysis and development: Elements of the framework in historical perspective. Historical developments and theoretical approaches in sociology 2, (2010) [Google Scholar]
  33. E. Ostrom, M. Cox, Moving beyond panaceas: a multi-tiered diagnostic approach for social-ecological analysis. Environmental conservation (2010) [Google Scholar]
  34. E. Ostrom, R. Gardner, J. Walker, J.M. Walker, J. Walker, Rules, games, and common-pool resources. University of Michigan Press, (1994) [Google Scholar]
  35. M.A. Rudd, An institutional framework for designing and monitoring ecosystem-based fisheries management policy experiments. Ecological Economics 48, (2004) [Google Scholar]
  36. L.S. Sanford, D. Taylor, Let it Grow–Escaping the Commodity Trap. Pearson Education London, (2006) [Google Scholar]
  37. R.K. Sawyer, R.K.S. Sawyer, Social emergence: Societies as complex systems. Cambridge University Press, (2005) [Google Scholar]
  38. P.M. Senge, The fifth discipline. Measuring Business Excellence (1997) [Google Scholar]
  39. J. Spohrer, IBM’s service journey: A summary sketch. Industrial Marketing Management 60, (2017) [Google Scholar]
  40. J. Spohrer, Service innovation roadmaps and responsible entities learning. ITM Web of Conferences, vol. 38. EDP Sciences, (2021) [Google Scholar]
  41. J. Spohrer, S.K. Kwan, Service science, management, engineering, and design (SSMED): an emerging discipline - outline and references. International Journal of Information Systems in the Service Sector 1, (2009) [CrossRef] [Google Scholar]
  42. J. Spohrer, P.P. Maglio, The emergence of service science: Toward systematic service innovations to accelerate co‐creation of value. Production and operations management 17, (2008) [Google Scholar]
  43. J. Spohrer, P.P. Maglio, Service science: Toward a smarter planet. In: Karwowski, W., Salvendy, G. (eds.) Introduction to service engineering, (2010) [Google Scholar]
  44. J.C. Spohrer, Service Science & Service Innovation. (2021), (2021) [Google Scholar]
  45. J.C. Spohrer, P.P. Maglio (eds.), Toward a Science of Service Systems, (2010) [Google Scholar]
  46. J.C. Spohrer, S.L. Vargo, P.P. Maglio, The Service System is the Basic Abstraction of Service Science. Proc. 41st Hawaii Int. Conf. on System Science. Big Island, (2008) [Google Scholar]
  47. J.C. Spohrer, P.P. Maglio, J. Bailey, D. Gruhl, Steps toward a science of service systems. Computer 40, (2007) [Google Scholar]
  48. J.C. Spohrer, C.A. Kieliszewski, K. Lyons, P.P. Maglio, Y. Sawatani, L. Patrício, Handbook of service science. Springer, (2019) [Google Scholar]
  49. J.C. Spohrer, P.P. Maglio, S.L. Vargo, M. Warg, Service in the AI Era. Business Expert Press, (2022) [Google Scholar]
  50. E.L. Thorndike, Human learning. The Century Co. (1931) [Google Scholar]
  51. S.L. Vargo, R.F. Lusch, Evolving to a New Dominant Logic for Marketing. Journal of Marketing 68, (2004) [Google Scholar]
  52. G. Vial, Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems 28, (2019) [Google Scholar]
  53. M. Warg, A. Zolnowski, Foundations of Organizational Development from a Resource-based Perspective. Whitepaper University of Applied Sciences Wedel. (2018) [Google Scholar]
  54. M. Warg, R. Engel, Service-Dominierte Architektur (SDA): Kernkomponente digitaler Transformation. Zeitschrift für Versicherungswesen 2016, (2016) [Google Scholar]
  55. M. Warg, P. Weiß, R. Engel, A. Zolnowski, Service Dominant Architecture based on S-D logic for Mastering Digital Transformation: The Case of an Insurance Company. In, Russo-Spena, T., Mele, C. (eds.) 26th Annual RESER Conference. Naples, Italy, (2016) [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.