Open Access
ITM Web Conf.
Volume 62, 2024
International Conference on Exploring Service Science (IESS 2.4)
Article Number 01001
Number of page(s) 11
Section Smart Society, Smart Cities & Smart Citizens
Published online 01 February 2024
  1. F. Caputo, L. Walletzký Investigating the users’ approach to ICT platforms in the city management. Syst., 5, 1, 1 (2017) [CrossRef] [MathSciNet] [Google Scholar]
  2. M. Calabrese, F. Iandolo, F. Caputo, D. Sarno. From mechanical to cognitive view: The changes of decision making in business environment. In Social Dynamics in a Systems Perspective, 223-240 (2018) (Accessed on 20 February 2023) (2018) [Google Scholar]
  3. C. Favoretto, G. H. Mendes, M. G. Oliveira, P. A. Cauchick-Miguel, W. Coreynen From servitization to digital servitization: How digitalization transforms companies’ transition towards services. Ind. Mark. Manag., 102, 104–121 (2022) [CrossRef] [Google Scholar]
  4. F. Caputo, P. Magliocca, R. Canestrino, & E. Rescigno, Rethinking the role of technology for citizens’ engagement and sustainable development in smart cities. Sust., 15, 13, 10400 (2023) [CrossRef] [Google Scholar]
  5. F. Caputo, E. Giacosa, A. Mazzoleni, M. Ossorio, Ambidextrous workforces for managing market turbulence. Car. Dev. Int., 24, 5, 491–507 (2019c) [CrossRef] [Google Scholar]
  6. L. Walletzký, L. Carrubbo, A. M. Toli, M. Ge, F. Romanovská, Multi-contextual view to smart city architecture. In Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA (pp. 306–312). Springer International Publishing (2020) [Google Scholar]
  7. F. Caputo, V. Cillo, E. Candelo, Y. Liu, Innovating through digital revolution: The role of soft skills and Big Data in increasing firm performance. Man. Dec., 57, 8, 2032–2205 (2019a) [Google Scholar]
  8. M. Del Giudice, F. Caputo, F. Evangelista How are decision systems changing? The contribution of social media to the management of decisional liquefaction. J. of Dec. Syst., 25, 3, 214–226 (2016) [CrossRef] [Google Scholar]
  9. Q. He, M. Meadows, D. Angwin, E. Gomes, J. Child, Strategic alliance research in the era of digital transformation: Perspectives on future research. Bri. J. of Man., 31, 3, 589–617 (2020) [Google Scholar]
  10. B. Suzic, A. Ulmer, J. Schumacher, Complementarities and synergies of quadruple helix innovation design in smart city development. In 2020 Smart City Symposium Prague (SCSP) (pp. 1–7). IEEE (2020, June) [Google Scholar]
  11. F. Caputo, A. Garcia-Perez, V. Cillo, E. Giacosa, A knowledge-based view of people and technology: directions for a value co-creation-based learning organisation. J. of Kno. Man., 23, 7, 1314–1334 (2019b) [Google Scholar]
  12. T. Vanli, T. Akan, Mapping synergies and trade-offs between smart city dimensions: A network analysis. Cit., 142, 104527 (2023) [Google Scholar]
  13. Y. Wu, W. Zhang, J. Shen, Z. Mo, Y. Peng, Smart city with Chinese characteristics against the background of big data: Idea, action and risk. J. of Cle. Prod., 173, 60–66 (2018) [CrossRef] [Google Scholar]
  14. S. Nambisan, K. Lyytinen, A. Majchrzak, M. Song, Digital innovation management. MIS Qua., 41, 1, 223–238 (2017) [CrossRef] [Google Scholar]
  15. L. Ploum, V. Blok, T. Lans, O. Omta, Educating for self-interest or-transcendence? An empirical approach to investigating the role of moral competencies in opportunity recognition for sustainable development. Bus. Eth.: A Eur. Rev., 28, 2, 243–260 (2019) [CrossRef] [Google Scholar]
  16. H. Winschiers-Theophilus, P. Keskinen, D. G. Cabrero, S. Angula, T. Ongwere, S. Chivuno-Kuria, R. Ngolo, ICTD within the discourse of a locally situated interaction: The potential of youth engagement. In Beyond development. Time for a new ICT4D paradigm? Proceedings of the 9th IDIA conference, IDIA2015 (pp. 52–71) (2015, November) [Google Scholar]
  17. Y. Kim, M. Glassman, M. S. Williams Connecting agents: Engagement and motivation in online collaboration. Comp. in Hum. Beh., 49, 333–342 (2015) [CrossRef] [Google Scholar]
  18. F. Caputo, V. Cillo, B. Formisano, L. Walletzký, Beyond the digital ecosystems view: insights from smart communities. In Innovation, Entrepreneurship and Digital Ecosystems, 443–454, EuroMed press, Cipro (2016, September) [Google Scholar]
  19. R. Gomez-Alvarez, R. Morales-Sánchez, How does collaborative economy contribute to the common good? Bus. Eth., the Env. & Resp., 32, 68–83, (2021) [Google Scholar]
  20. F. Caputo, A. Papa, V. Cillo, M. Del Giudice, Technology readiness for education 4.0: barriers and opportunities in the digital world. In Opening up education for inclusivity across digital economies and societies, 277-296 (2019). (Accessed on 20 February 2023) (2019d) [Google Scholar]
  21. S. Latre, P. Leroux, T. Coenen, B. Braem, P. Ballon, P. Demeester City of things: An integrated and multi-technology testbed for IoT smart city experiments. In 2016 IEEE international smart cities conference (ISC2) (pp. 1–8). IEEE (2016) [Google Scholar]
  22. N. Streitz, Beyond ‘smart-only’ cities: redefining the ‘smart-everything’ paradigm. J, of Amb. Int. and Hum. Comp., 10, 2, 791–812 (2019) [Google Scholar]
  23. F. Caputo, V. Cillo, F. Fiano, M. Pironti, M. Romano, Building T-shaped professionals for mastering digital transformation. J. of Bus. Res., 154, 113309 (2023) [CrossRef] [Google Scholar]
  24. I. Di Bernardo, S. Cosimato, L. Carrubbo, Moving towards a people-centric smart city. A systematic literature review. In ITM Web of Conferences-International Conference on Exploring Service Science (pp. 1–11) L. (2023) [Google Scholar]
  25. G. C. Kane, D. Palmer, A. N. Phillips, D. Kiron Is your business ready for a digital future? MIT Slo. Man. Rev., 56, 4, 37–44 (2015) [Google Scholar]
  26. S. Hasija, Z.J.M. Shen, C.P. Teo, Smart city operations: Modeling challenges and opportunities. Man. & Ser. Ope. Man., 22, 1, 203–213 (2020) [Google Scholar]
  27. M. C. Jackson, Fifty years of systems thinking for management. J. of the Ope. Res. Soc., 60(Suppl 1), S24–S32, (2009) [CrossRef] [Google Scholar]
  28. T. Singh, A. Solanki, S. K. Sharma, A. Nayyar, A. Paul, A Decade Review on Smart Cities: Paradigms, Challenges and Opportunities. IEEE Acc. (2022) [Google Scholar]
  29. A. Beniiche, S. Rostami, M. Maier Society 5.0: Internet as if People Mattered. IEEE Wir. Comm., 29, 6, 160–168 (2022) [CrossRef] [Google Scholar]
  30. J. Clement, M. Manjon, N. Crutzen Factors for collaboration amongst smart city stakeholders: A local government perspective. Gov. Inf. Qua., 39, 4, 101746 (2022) [CrossRef] [Google Scholar]
  31. T. Nam, T. A. Pardo Conceptualizing smart city with dimensions of technology, people, and institutions. In Proceedings of the 12th annual international digital government research conference: digital government innovation in challenging times (pp. 282–291) (2011, June) [CrossRef] [Google Scholar]
  32. M. Greenwood, Stakeholder engagement: Beyond the myth of corporate responsibility. J. of Bus. Eth., 74, 4, 315–327 (2007) [CrossRef] [Google Scholar]
  33. K. Gibson Regarding marginal stakeholders. In Stakeholder Management. Emerald Publishing Limited, 189–213 (2017) [Google Scholar]
  34. C. Civera, S. De Colle, C. Casalegno Stakeholder engagement through empowerment: The case of coffee farmers. Bus. Eth.: A Eur. Rev., 28, 2, 156–174 (2019) [CrossRef] [Google Scholar]
  35. M. Saviano, M. Del Prete, J. Mueller, F. Caputo, The challenging meet between human and artificial knowledge. A systems-based view of its influences on firms- customers interaction. J. of Kno. Man., 27, 11, 101–111 (2023) [Google Scholar]
  36. Y. Li, J. Dai, L. Cui, The impact of digital technologies on economic and environmental performance in the context of industry 4.0: A moderated mediation model. Int. J. of Pro. Eco., 229, 107777 (2020) [CrossRef] [Google Scholar]
  37. B. Wang, H. Zhou, G. Yang, X. Li, H. Yang, Human Digital Twin (HDT) driven human- cyber-physical systems: key technologies and applications. Chi. J. of Mec. Eng., 35, 1, 11 (2022) [CrossRef] [Google Scholar]
  38. R. Strand, R.E. Freeman, Scandinavian cooperative advantage: The theory and practice of stakeholder engagement in Scandinavia. J. of Bus. Eth., 127, 65–85 (2015) [CrossRef] [Google Scholar]
  39. M. E. Porter, M. R. Kramer, Creating Shared Value. Har. Bus. Rev., 89, 1-2, 62–77 (2011) [Google Scholar]
  40. L. Michelini, D. Fiorentino New business models for creating shared value. Soc. Resp. J., 8, 4, 561–577 (2012) [Google Scholar]
  41. M. Dionisio, E. R. de Vargas Corporate social innovation: A systematic literature review. Int. Bus. Rev., 29, 2, 101641 (2020) [CrossRef] [Google Scholar]
  42. M. V. Compernolle, R. Buyle, E. Mannens, Z. Vanlishout, E. Vlassenroot, P. Mechant, “Technology readiness and acceptance model” as a predictor for the use intention of data standards in smart cities. Med. and Com., 6, 4, 127–139 (2018) [Google Scholar]
  43. P. O. de Pablos, L. Edvinsson (Eds.), Intellectual capital in the digital economy. Routledge. (2020) [CrossRef] [Google Scholar]
  44. M. A. Camilleri, The SMEs’ technology acceptance of digital media for stakeholder engagement. J. of Sma. Bus. and Ent. Dev., 26, 4, 504–521 (2019) [CrossRef] [Google Scholar]
  45. A. V. Gurjanov, D. A. Zakoldaev, A. V. Shukalov, I. O. Zharinov, The smart city technology in the super-intellectual Society 5.0. J. of Phy.: Conf. Ser. (Vol. 1679, No. 3), p. 032029. IOP Publishing, (2020, November) [Google Scholar]
  46. M.C. Jackson, Systems approaches to management. Springer Science & Business Media, New York (2007) [Google Scholar]
  47. S. Barile, M. Saviano, F. Caputo, Re-affirming the need for systems thinking in social sciences: A viable systems view of smart city. In 10th Annual Conference of the EuroMed Academy of Business, 13-15 (2017). (Accessed on 20 February 2023) (2017, September) [Google Scholar]
  48. T. A. Mahoney, W. Weitzel Managerial models of organizational effectiveness. Adm. Sci. Qua., 357–365 (1969). [CrossRef] [Google Scholar]
  49. B. Tronvoll, S. Barile, F. Caputo, A systems approach to understanding the philosophical foundation of marketing studies. In S. Barile, M. Pellicano, F. Polese (Eds.), Social dynamics in a systems perspective, 1–18. Springer, New York (2018) [Google Scholar]
  50. S. Beer, The viable system model: Its provenance, development, methodology and pathology. J. of the Ope. Res. Soc, 35, 1, 7–25 (1984) [CrossRef] [Google Scholar]
  51. R. Espejo What is systemic thinking? Sys. Dyn. Rev., 10, 2-3, 199–212 (1994) [CrossRef] [Google Scholar]
  52. G. M. Golinelli, S. Barile, M. Saviano, F. Polese Perspective shifts in marketing: toward a paradigm change? Serv. Sci., 4, 2, 121–134 (2012) [CrossRef] [Google Scholar]
  53. G. M. Golinelli Viable systems approach (VSA). Governing business dynamics. Cedam, Padova (2010) [Google Scholar]
  54. S. Barile, J. Pels, F. Polese, M. Saviano, An introduction to the viable systems approach and its contribution to marketing. J. of Bus. Mark. Man., 5, 2, 54–78 (2012) [Google Scholar]
  55. S. Barile (eds.) Contributions to theoretical and practical advances in management. A viable system. Aracne, Rome (2013) [Google Scholar]
  56. S. Barile, M. Saviano, A new perspective of systems complexity in service science. Imp., Amb., Man. t, 4, 3, 375–414 (2010) [Google Scholar]
  57. S. Barile, F. Orecchini, M. Saviano, F. Farioli, People, technology, and governance for sustainability: The contribution of systems and cyber-systemic thinking. Sust. Sci., 13, 1197–1208 (2018) [CrossRef] [Google Scholar]
  58. S. Barile, The dynamic of informative varieties in the processes of decision making. In The 3rd International Conference on Knowledge Generation, Communication and Management: KGCm 2009, 10–13 July, Orlando, Florida (2009) [Google Scholar]
  59. S. Barile, M. Saviano, An introduction to a value co-creation model, viability, syntropy and resonance in dyadic interaction. Syn., 2, 2, 69–89 (2013) [Google Scholar]
  60. D. de Paula, C. Marx, E. Wolf, C. Dremel, K. Cormican, F. Uebernickel A managerial mental model to drive innovation in the context of digital transformation. Ind. and Inn., 30, 1, 42–66 (2023) [CrossRef] [Google Scholar]
  61. F. Khan, R. L. Kumar, S. Kadry, Y. Nam, M. N. Meqdad, Cyber physical systems: A smart city perspective. Int. Jour. of Elec. and Com. Eng., 11, 4, 3609 (2021) [Google Scholar]
  62. A. Rangaswamy, N. Moch, C. Felten, G. Van Bruggen, J.E. Wieringa, J. Wirtz, The role of marketing in digital business platforms. J. of Int. Mark., 51, 1, 72–90 (2020) [Google Scholar]
  63. S. Hendricks, Rethinking innovation and the role of stakeholder engagement in sport and exercise medicine. BMJ Ope. Spo. & Exe. Med., 7, 2, e001009 (2021) [CrossRef] [Google Scholar]
  64. G. T. Lumpkin, S. Bacq, Civic wealth creation: A new view of stakeholder engagement and societal impact. Aca. of Man. Persp., 33, 4, 383–404 (2019) [CrossRef] [Google Scholar]
  65. L. Walletzký, L. Carrubbo, L. F. Romanovská, Management of smart city in lens of viable system approach. In International Conference on Applied Human Factors and Ergonomics (pp. 106–114). Springer International Publishing, Cham (2021, July) [Google Scholar]
  66. N. S. Jayasena, K. G. A. S. Waidyasekara, H. Mallawaarachchi, S. Peiris, Ensuring engagement of stakeholders in smart city projects: Case study in Sri Lanka. J. of Urb. Plan. and Dev., 147, 4, 05021045, (2021) [CrossRef] [Google Scholar]
  67. D. Ludlow, Z. Khan, K. Soomro, M. Marconcini, R. S. José, P. Malcorps, & A. Metz, From top-down land use planning intelligence to bottom-up stakeholder engagement for smart cities-a case study: DECUMANUS service products. Int. J. of Serv. Tech. and Man., 23, 5-6, 465–493 (2017) [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.