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ITM Web of Conferences

Volume 62 (2024)

International Conference on Exploring Service Science (IESS 2.4)

Brno, Czech Republic, February 8-9, 2024
L. Carrubbo and T. Le Dinh (Eds.)

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Statement of Peer review

Published online: 01 February 2024

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Preface 00001

Luca Carrubbo, Thăng Le Dinh, Monica Drăgoicea and Leonard Walletzký

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246200001

Smart Society, Smart Cities & Smart Citizens

Open Access

Fostering citizens’ engagement in smart city within digital era 01001

Francesco Caputo

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246201001

Open Access

Application of context-driven methodology for implementing the smart city concept in Czech republic 01002

Zuzana Schwarzová, Leonard Walletzký, Mouzhi Ge and Patrik Procházka

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246201002

Open Access

A review of AI-based trust management in smart cities 01003

Jessica Ohnesorg, Nazek Fakhoury, Noura Eltahawi and Mouzhi Ge

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246201003

Smart Healthcare & Pharmacy

Open Access

Novel ways to analyse and cope alert-fatigue phenomenon in intensive care units 02001

Shai Rozenes, Adi Fux, Ilya Kagan, Moran Hellerman, Boaz Tadmor and Arriel Benis

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246202001

Open Access

Intelligence Augmentation and capability co-elevation in healthcare enabled by reasoned transparency 02002

Luca Carrubbo and Antonietta Megaro

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246202002

Open Access

Improving access to prescription-based care through patient-centered smart pharmacy ecosystems 02003

Nabil Georges Badr and Malak Khiami

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246202003

Smart Tourism & Local Commerce

Open Access

Exploring the contribution of neuroscientific approach to sustainable smart tourism 03001

Majid Heidari, Daniele Verderese and Marialuisa Saviano

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246203001

Open Access

The impact of the Rijksstudio on the museum business model as tool for value creation 03002

Francesco Carignani, Laura Clemente and Francesco Bifulco

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246203002

Open Access

Preserve local commerce in the global e-commerce era: The case of CiShoppo 03003

Claudio Pagano, Claudia Pipino, Dea Squillante, Gateano Rocco and Luca Carrubbo

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246203003

Smart HR, Recruitment & Education

Open Access

Smart Recruitment for Workers with Disability: A Systematic Literature Review 04001

Farhan Shahzad, Luisa Varriale and Marco De Marco

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246204001

Open Access

Technology for sustainability in the educational context: A portrait of the Italian universities 04002

Paola Briganti, Tiziana Volpe, Eleonora Veglianti and Luisa Varriale

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246204002

Open Access

Mapping the journey for the digital revolution in the sphere of education through examining the future progress of technology 04003

Anna Roberta Gagliardi, Pierpaolo Magliocca and Francesco Caputo

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246204003

Open Access

An innovative blockchain-based system for human resources digitalization with traceable relationship management 04004

Claudia Pipino, Gaetano Rocco, Claudio Pagano and Andrea Cipriano

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246204004

Value-Driven & Data-Driven Smart Applications

Open Access

Value-driven industry transformation: Leveraging open-source to establish new standards 05001

Barbara Steffen, Estelle Duparc and Tim Tegeler

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246205001

Open Access

Customer journeys and process mining – challenges and opportunities 05002

Ragnhild Halvorsrud, Felix Mannhardt, Ophelia Prillard and Costas Boletsis

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246205002

Open Access

Empowering service systems through Intelligence Augmentation (IA) in digital society 05003

Clara Bassano, Francesco Caputo, Paolo Barile and Paolo Piciocchi

Published online: 01 February 2024

DOI: https://doi.org/10.1051/itmconf/20246205003