EDP Sciences logo
Web of Conferences logo
Search
Menu
All issues Volume 62 (2024) ITM Web Conf., 62 (2024) 05003 References
Open Access
Issue
ITM Web Conf.
Volume 62, 2024
International Conference on Exploring Service Science (IESS 2.4)
Article Number 05003
Number of page(s) 10
Section Value-Driven & Data-Driven Smart Applications
DOI https://doi.org/10.1051/itmconf/20246205003
Published online 01 February 2024
  1. S. Barile, M. Ferretti, C. Bassano, P. Piciocchi, J.C. Spohrer, M.C. Pietronudo, From smart to wise systems: shifting from artificial intelligence (AI) to intelligence augmentation (IA), in International Workshop on Opentech AI, Helsinki March 13-14 (2018) [Google Scholar]
  2. S. Barile, P. Piciocchi, C. Bassano, J.C. Spohrer, M.C. Pietronudo, Redefining the Role of Artificial Intelligence (Al) in Wiser Service Systems, in Tareq Z. Ahram (eds.) AHFE 2018, AISC 787, Springer International Publishing AG, part of Springer Nature, pp. 159–170 (2019) [Google Scholar]
  3. S. Barile, P. Piciocchi, M. Saviano, C. Bassano, M.C. Pietronudo, J.C. Spohrer, Towards a new logic of value co-creation in the digital age: Doing more and agreeing less, in Gummesson, E., Polese, F., Mele, C., (eds.), The 10th Naples Forum on Service, Ischia, Napoli 4-7, pp. 1–13 (2019) [Google Scholar]
  4. S. Barile, F. Polese, Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science, in Service Science (2012) [Google Scholar]
  5. J.C. Spohrer, P.P. Maglio, The emergence of service science: toward systematic service innovations to accelerate co- creation of value, Prod. Oper. Manag., 17(3), pp. 1–9 (2008) [Google Scholar]
  6. J.C. Spohrer, C. Bassano, P. Piciocchi, M.A.K. Siddike, What makes a system smart? Wise? in Advances in The Human Side of Service Engineering, Springer, Cham, pp. 23–34 (2017) [CrossRef] [Google Scholar]
  7. P. Piciocchi, C. Bassano, La vitalità sistemica: dai sistemi intelligenti ai sistemi saggi, in Barile, S., Paniccia, P., (a cura di), Il fascino della precarietà. Studi sull’evoluzionismo sistemico, Ed. Nuova Cultura, Roma (2019) [Google Scholar]
  8. C. Bassano, S. Barile, M. Saviano, S. Cosimato, M.C. Pietronudo, AI technologies & value co- creation in a luxury context, in Proceedings of the 53th Hawaii International Conference on Systems Sciences, scholarspace.manoa.hawaii.edu, pp. 1618–1627 (2020) [Google Scholar]
  9. G. A. Gorry, M. S. Morton, A framework for management information systems, Sloan Management Review, 30(3), pp. 49–61 (1989) [Google Scholar]
  10. R. N. Anthony, Planning and Control Systems: A Framework for Analysis, Harvard University Press, Boston 1965. [Google Scholar]
  11. H. A. Simon, Rational decision making in business organizations, The American economic review, 69(4), pp. 493–413 1979 [Google Scholar]
  12. S. Barile, F. Polese, Smart service systems and viable service systems: applying systems theory to service science, Service Science, 2(1-2), pp. 21–40 (2010) [CrossRef] [Google Scholar]
  13. S. Barile, Management sistemico vitale, Giappichelli, Torino (2009) [Google Scholar]
  14. S. Barile, M. Saviano, Complexity and sustainability in management: insights from a systems perspective, in Social Dynamics in a Systems Perspective, Springer, Cham, pp. 39–63 (2018) [CrossRef] [Google Scholar]
  15. S. Barile, C. Bassano, M. Lettieri, P. Piciocchi, M. Saviano, Intelligence augmentation (IA) in complex decision making: a new view of the VSA concept of relevance, in Spohrer, J.C. and Leitner, C. (Eds), AHFE 2020, Advances in Intelligent Systems and Computing (AISC), Vol. 1208, Springer Nature AG, part of Springer Nature, Switzerland, pp. 1–8, available at: https://doi.org/10.1007/978-3-030-51057-2_36 (2020) [Google Scholar]
  16. G.M. Golinelli, Viable Systems Approach (VSA). Governing Business Dynamics, Cedam, Kluwer (2010) [Google Scholar]
  17. M. Saviano, C. Bassano, M. Calabrese, A VSA-SS Approach to Healthcare Service System. The Triple Target of Effectiveness, Efficiency and Sustainability, Service Science, 2(1-2), pp. 41–61 (2010). [CrossRef] [Google Scholar]
  18. P. Poon, C. Wagner, Critical success factors revisited: success and failure cases of information systems for senior executives, Decision support systems, 30(4), pp. 393–418 (2011) [Google Scholar]
  19. E. Hartono, R. Santhanam, C. W. Holsapple, Factors that contribute to management support system success: An analysis of field studies, Decision support systems, 43(1), pp. 256–268 (2007) [CrossRef] [Google Scholar]
  20. M.S. Silver, User perceptions of decision support system restrictiveness: An experiment, Journal of Management Information Systems, 5(1), pp. 51–65 (1988) [CrossRef] [Google Scholar]
  21. R. Pinto, T. Mettler, M. Taisch, Managing supplier delivery reliability risk under limited information: Foundations for a human-in-the-loop DSS, Decision support systems, 54(2), pp. 1076–1084 (2013) [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.