Open Access
ITM Web Conf.
Volume 62, 2024
International Conference on Exploring Service Science (IESS 2.4)
Article Number 03001
Number of page(s) 18
Section Smart Tourism & Local Commerce
Published online 01 February 2024
  1. D.D. Castillo Vizuete, A.V. Gavilanes Montoya, E.A. Muñoz Jácome, C.R. Chávez Velásquez, S.A. Borz, An Evaluation of the Importance of Smart Tourism Tools in the Riobamba Canton, Ecuador. Sustainability, 13, 9436 (2021) [CrossRef] [Google Scholar]
  2. D.D. Buhalis, A. Amaranggana. Smart tourism destinations. In Z. Xiang & I. Tussyadiah (Eds.), Information and communication technologies in tourism, 553–564. Vienna: Springer (2014) [Google Scholar]
  3. U. Gretzel, Conceptualizing the smart tourism mindset: Fostering utopian thinking in smart tourism development. Journal of Smart Tourism, 1 (1), 3–8 (2021) [CrossRef] [Google Scholar]
  4. F. Femenia-Serra, J.A. Ivars-Baidal, Do smart tourism destinations really work? The case of Benidorm. Asia Pacific journal of tourism research, 26 (4), 365–384 (2021) [CrossRef] [Google Scholar]
  5. U. Gretzel, M. Sigala, Z. Xiang, C. Koo, Smart tourism: foundations and developments. Electronic markets, 25, 179–188 (2015) [CrossRef] [Google Scholar]
  6. D.Z. Jovicic, From the traditional understanding of tourism destination to the smart tourism destination. Current Issues in Tourism, 22 (3), 276–282 (2019) [CrossRef] [Google Scholar]
  7. P. Vaz Serra, C. Seabra, A. Caldeira, The Tourism Experience: A Smart Tourism Ecosystem Perspective. In International Conference on Advanced Research in Technologies, Information, Innovation and Sustainability, 125–136. Cham: Springer Nature Switzerland (2022) [Google Scholar]
  8. S. Kabadayi, F. Ali, H. Choi, H. Joosten, C. Lu, Smart service experience in hospitality and tourism services: A conceptualization and future research agenda. Journal of Service Management, 30 (3), 326–348 (2019) [CrossRef] [Google Scholar]
  9. F. Caputo, M. Perano, A. Mamuti, A macro-level view of tourism sector between smartness and sustainability. Enlightening Tourism. A Path making Journal, 7 (1), 36–61 (2017). [Google Scholar]
  10. D. Buhalis, A. Amaranggana, Smart tourism destinations enhancing tourism experience through personalization of services. In Information and Communication Technologies in Tourism 2015: Proceedings of the International Conference in Lugano, Switzerland, February 3-6, 377–389. Springer International Publishing (2015) [Google Scholar]
  11. Z. Garanti, Value co-creation in smart tourism destinations. Worldwide Hospitality and Tourism Themes, 15 (5), 468–475 (2023) [CrossRef] [Google Scholar]
  12. E. Díaz, Á. Esteban, C. Koutra, S. Almeida, R. Carranza, Co-creation of value in smart ecosystems: past trends and future directions in tourism literature. Journal of Hospitality and Tourism Technology, 14 (3), 365–383 (2023) [CrossRef] [Google Scholar]
  13. K.H. Bhuiyan, I. Jahan, N.M. Zayed, K.M.A. Islam, S. Suyaiya, O. Tkachenko, V. Nitsenko, Smart Tourism Ecosystem: A New Dimension toward Sustainable Value CoCreation. Sustainability, 14 (22), 15043 (2022) [CrossRef] [Google Scholar]
  14. C.M. Chuang, The conceptualization of smart tourism service platforms on tourist value co-creation behaviors: an integrative perspective of smart tourism services. Humanities and Social Sciences Communications, 10 (1), 1–16 (2023) [CrossRef] [Google Scholar]
  15. L. Carrubbo, D. Sarno, F. Caputo, F. Smaldone, Managing value dimensions within an ecosystem framework: Reflections and empirical observations in the tourismsector. African Journal of Business Management, 12 (24), 713–725 (2018) [Google Scholar]
  16. Z. Lustigova, L. Jarolimkova, J. Zufan, Evaluation of Tourist Decision-Making Process by Eye-Tracking Method - Focused on Methodology Gap and Cross-National Comparison. Journal of Tourism and Services, 12 (22), 89–104 (2021) [CrossRef] [Google Scholar]
  17. M. Bastiaansen, S. Straatman, O. Mitas, J. Stekelenburg, S. Jansen, Emotion measurement in tourism destination marketing: A comparative electroencephalographic and behavioral study. Journal of Travel Research, 61 (2), 252–264 (2022) [CrossRef] [Google Scholar]
  18. L. Hsu, Y.J. Chen, Neuromarketing, subliminal advertising, and hotel selection: An EEG study. Australasian Marketing Journal (AMJ), 28 (4), 200–208 (2020) [CrossRef] [Google Scholar]
  19. A. Bazzani, S. Ravaioli, L. Trieste, U. Faraguna, G. Turchetti, Is EEG suitable for marketing research? A systematic review. Frontiers in Neuroscience, 14, 594566 (2020) [CrossRef] [Google Scholar]
  20. W.C.H. Hong, H.F.B. Ngan, J. Yu, Y. Zhao, An eye-tracking study of exoticism in intranational destinations in the Greater Bay area of China. Tourism Recreation Research, 47 (4), 414–427 (2022) [CrossRef] [Google Scholar]
  21. X. Wang, F. Zhen, J. Tang, L. Shen, D. Liu, Applications, experiences, and challenges of smart tourism development in China. Journal of Urban Technology, 29 (4), 101–126 (2022) [CrossRef] [Google Scholar]
  22. U. Gretzel, L. Zhong, C. Koo, Application of smart tourism to cities. International Journal of Tourism Cities, 2(2), (2016) [CrossRef] [Google Scholar]
  23. U. Akdu, Smart Tourism: Issues, Challenges and Opportunities, In Hassan, A. & Sharma, A. (Ed.) The Emerald Handbook of ICT in Tourism and Hospitality, 291–308. (Emerald Publishing Limited, Leeds 2020). [CrossRef] [Google Scholar]
  24. U. Gretzel, Intelligent systems in tourism: a social science perspective, Annals of Tourism Research, 38 (3), 757–779 (2011) [CrossRef] [Google Scholar]
  25. B. Buhnova, T. Kazickova, M. Ge, L. Walletzky, F. Caputo, L. Carrubbo, A CrossDomain Landscape of ICT Services in Smart Cities. In: Pardalos, P.M., Rassia, S.T., Tsokas, A. (Eds) Artificial Intelligence, Machine Learning, and Optimization Tools for Smart Cities. Springer Optimization and Its Applications, 186. Springer, Cham (2022) [Google Scholar]
  26. W.C. Hunter, N. Chung, U. Gretzel, C. Koo, Constructivist research in smart tourism. Asia Pacific Journal of Information Systems, 25 (1), 105–120 (2015) [CrossRef] [Google Scholar]
  27. Q. Tu, A. Liu, Framework of smart tourism research and related progress in China. In International conference on management and engineering (CME 2014) 140–146. DEStech Publications, Inc (2014) [Google Scholar]
  28. T. Saunders, P. Baeck, Rethinking smart cities from the ground up. London: Nesta (2015) [Google Scholar]
  29. U. Gretzel, M. Scarpino-Johns, Destination resilience and smart tourism destinations. Tourism Review International, 22 (3-4), 263–276 (2018) [CrossRef] [Google Scholar]
  30. P. Buonincontri, R. Micera, The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations. Information Technology & Tourism, 16, 285–315 (2016) [CrossRef] [Google Scholar]
  31. S. Barile, R. Lusch, J. Reynoso, M. Saviano, J & Spohrer, Systems, networks, and ecosystems in service research. Journal of Service Management, 27 (4), 652–674 (2016) [CrossRef] [MathSciNet] [Google Scholar]
  32. S.K. Roy, M.S. Balaji, S. Sadeque, B. Nguyen, T.C. Melewar, Constituents and consequences of smart customer experience in retailing. Technological Forecasting and Social Change, 124, 257–270 (2017) [CrossRef] [Google Scholar]
  33. G. Shaw, A. Bailey, A. Williams, Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry. Tourism management, 32 (2), 207–214 (2011) [CrossRef] [Google Scholar]
  34. R. Alt, S. Klein, Twenty years of electronic markets research-looking backwards towards the future. Electron Markets 21, 41–51 (2011) [CrossRef] [Google Scholar]
  35. N.V. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J.G. Lemmink, “Futurizing” smart service: implications for service researchers and managers. Journal of Services Marketing, 29(6/7), 442–447 (2015) [CrossRef] [Google Scholar]
  36. S. Barile, M.V. Ciasullo, O. Troisi, D. Sarno, The role of technology and institutions in tourism service ecosystems: Findings from a case study. The TQM Journal, 29 (6), 811–833 (2017) [CrossRef] [Google Scholar]
  37. M.V. Ciasullo, L. Carrubbo, Tourist systems co-creation exchanges: Service research and system thinking insights for destination competitiveness. System Theory and Service Science: Integrating Three Perspectives in a New Service Agenda, (E. Gummesson, C. Mele, F. Polese, eds 2011) [Google Scholar]
  38. P.U. Zine, M.S. Kulkarni, R. Chawla, A.K. Ray, A framework for value co-creation through customization and personalization in the context of machine tool PSS. Procedia CIRP, 16, 32–37 (2014) [CrossRef] [Google Scholar]
  39. Z. Xiang, D. Wang, J.T. O’Leary, D.R. Fesenmaier, Adapting to the internet: trends in travelers’ use of the web for trip planning. Journal of travel research, 54 (4), 511–527 (2015) [CrossRef] [Google Scholar]
  40. S. Wang, J. Wang, J. Li, F. Yang, Do motivations contribute to local residents’ engagement in pro-environmental behaviors? Resident-destination relationship and proenvironmental climate perspective. Journal of Sustainable Tourism, 28 (6), 834–852 (2020) [CrossRef] [Google Scholar]
  41. M. Saviano, S. Barile, J.C. Spohrer, F. Caputo, A service research contribution to the global challenge of sustainability. Journal of Service Theory and Practice, 27 (5), 951–976 (2017) [CrossRef] [Google Scholar]
  42. N.P. Melville, Information systems innovation for environmental sustainability. MIS quarterly, 1–21 (2010) [CrossRef] [Google Scholar]
  43. Z. Zhu, Y. Jin, Y. Su, K. Jia, C.L. Lin, X. Liu, Bibliometric-Based Evaluation of the Neuromarketing Research Trend: 2010-2021. Frontiers in Psychology, 13, 872468 (2022) [CrossRef] [Google Scholar]
  44. N. Lee, A.J. Broderick, L. Chamberlain, What is ‘neuromarketing’? A discussion and agenda for future research. Int. J. Psychophysiol. 63, 199–204 (2007) [CrossRef] [Google Scholar]
  45. J.H.C. De Oliveira, J.M.E. Giraldi, What is neuromarketing? A proposal for a broader and more accurate definition. Glob. Bus. Manage. Res. 9, 19–29 (2017) [Google Scholar]
  46. A. Al-Nafjan, M. Aldayel, A. Kharrat, Systematic Review and Future Direction of Neuro-Tourism Research. Brain Sciences, 13(4), 682, (2023) [CrossRef] [Google Scholar]
  47. S. De-Frutos-Arranz, M.F.B. López, The state of the art of emotional advertising in tourism: A neuromarketing perspective. Tourism Review International, 26 (2), 139–162 (2022) [CrossRef] [Google Scholar]
  48. G.D. Savin, C. Fleşeriu, L. Batrancea, Eye tracking and tourism research: A systematic literature review. Journal of Vacation Marketing, 28 (3), 285–302 (2022) [CrossRef] [Google Scholar]
  49. M. Lei, W. Chen, J. Wu, Y. Zhang, Y. Lv, Neurophysiological measures in hospitality and tourism: Review, critique, and research agenda. Journal of Hospitality & Tourism Research, (2022) DOI: 10.1177/10963480221091117 [Google Scholar]
  50. M.D. Bercea, Anatomy of Methodologies for Measuring Consumer Behavior in Neuromarketing Research. Paper presented at the LCBR European Marketing Conference, 1-14 (9-10), Munich, Germany (2012) [Google Scholar]
  51. S. Li, N. Scott, G. Walters, Current and potential methods for measuring emotion in tourism experiences: A review. Current Issues in Tourism, 18(9), (2015) [Google Scholar]
  52. F. Muñoz-Leiva, J. Hernández-Méndez, D. Gómez-Carmona, Measuring advertising effectiveness in Travel 2.0 websites through eye-tracking technology. Physiology and Behavior, 200, 83–95 (2019) [CrossRef] [Google Scholar]
  53. X. Ding, P. Feng, J. Wang, M. Lin, Metaphorical or Straightforward? Comparing the Effectiveness of Different Types of Social Media Advertising. Frontiers in Neuroscience, 16, (2022) [Google Scholar]
  54. D. Shi, Y. Shan, Z. Zhao, S. Zhang, Identification and Influence of Tourism Rituals: Analysis of Eye Movement Recognition of Tourism Images. Journal of Hospitality and Tourism Research, 46 (1), 147–173 (2022) [CrossRef] [Google Scholar]
  55. T. Zoëga Ramsøy, N. Michael, I. Michael, A Consumer Neuroscience Study of Conscious and Subconscious Destination Preference. Sci Rep, 9, 15102 (2019) [CrossRef] [Google Scholar]
  56. O.S. Al-Kwifi, The impact of destination images on tourists’ decision making: A technological exploratory study using fMRI. Journal of Hospitality and Tourism Technology, 6 (2), 174–194 (2015) [CrossRef] [Google Scholar]
  57. G. Fronda, F. Cassioli, R. Sebastiani, A.B. Galeone, M. Balconi, Paint it green: A neuroscientific approach to hotel sustainability and ecological tourism. Environment, Development and Sustainability, 23, 15513–15528 (2021) [CrossRef] [Google Scholar]
  58. R. Reber, N. Schwarz, P. Winkielman, Processing fluency and aesthetic pleasure: Is beauty in the perceiver’s processing experience? Personality and social psychology review, 8 (4), 364–382 (2004) [CrossRef] [Google Scholar]
  59. T.D. Dang, M.T. Nguyen, Systematic review and research agenda for the tourism and hospitality sector: co-creation of customer value in the digital age. Future Business Journal, 9 (1), 94 (2023) [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.