Open Access
Issue
ITM Web Conf.
Volume 66, 2024
IESS 2.4 Workshop 2024 on Startups affiliated to the conference on Exploring Service Science IESS 2.4
Article Number 01005
Number of page(s) 9
Section IESS Workshop Papers
DOI https://doi.org/10.1051/itmconf/20246601005
Published online 13 August 2024
  1. P. P. Maglio, J. Spohrer, Fundamentals of service science. Journal of the academy of marketing science, 36, 18–20 (2008). [CrossRef] [Google Scholar]
  2. P. P. Maglio, S. L. Vargo, N. Caswell, J. Spohrer, The service system is the basic abstraction of service science. Information Systems and e-business Management, 7, 395–406 (2009). [CrossRef] [Google Scholar]
  3. L. Walletzky, Service oriented marketing mix and its usage, in Proceedings of ICERI2014 (pp. 3855–3864). IATED (2014). [Google Scholar]
  4. S. L. Vargo, R. F. Lusch, Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36, 1–10 (2008). [CrossRef] [Google Scholar]
  5. C. K. Prahalad, V. Ramaswamy, Co‐creating unique value with customers. Strategy & leadership, 32(3), 4–9 (2004). [CrossRef] [Google Scholar]
  6. M. Léonard, M. Dragoicea, Responsible Service Logic, in ITM Web Conf. Volume 38, 2021, International Conference on Exploring Service Science (IESS 2.1) (2021). [Google Scholar]
  7. Netendances, Le commerce électronique au Québec, vol. 13, N°7, 26 p, https://transformation-numerique.ulaval.ca/wp-content/uploads/2023/04/netendances2022-le-commerce-electronique-au-quebec.pdf (2022). [Google Scholar]
  8. S. Godin, Permission marketing: Turning strangers into friends and friends into customers, Simon and Schuster (1999). [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.