| Issue |
ITM Web Conf.
Volume 55, 2023
First Workshop affiliated to the annual International Conference on Exploring Service Science (IESS Workshop 2.3)
|
|
|---|---|---|
| Article Number | 02003 | |
| Number of page(s) | 9 | |
| Section | IESS Workshop Papers | |
| DOI | https://doi.org/10.1051/itmconf/20235502003 | |
| Published online | 27 July 2023 | |
Enabling Business Analytics in SMEs: The Trivi Open-source System
1 School of Business, Université du Québec à Trois-Rivières, Canada
2 Faculty of Information Technology, University of Science, Ho Chi Minh city, Vietnam
3 Vietnam National University, Ho Chi Minh city, Vietnam
* Corresponding author: Thang.Ledinh@uqtr.ca
The purpose of this project is to propose an open-source system, called the Trivi system, for enabling business analytics in small and medium-sized enterprises (SMEs). The paper presents the key activities of the project development, including problem identification and motivation, objective definition, design and development, demonstration, and evaluation. The project’s main outcomes are a knowledge development process, a set of use cases related to business analytics techniques in SMEs, and a general architecture for business analytics systems. Moreover, a four-level service architecture (data, information, analytics, and decision services) of the Trivi system is proposed, and a case study about the first validation for the cultural sector is presented.
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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