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ITM Web of Conferences

Volume 55 (2023)

First Workshop affiliated to the annual International Conference on Exploring Service Science (IESS Workshop 2.3)

Geneva, Switzerland, February 17, 2023
D. Ho and M. Léonard (Eds.)

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Statement of Peer review

Published online: 27 July 2023

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Preface 00001

Diem Ho and Michel Léonard

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235500001

Invited Paper

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Service in the humanity-centered AI era: Some thoughts and reflections 01001

Jim Spohrer

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235501001

IESS Workshop Papers

Open Access

Advancing Sustainable Manufacturing through Pay-per-Use Servitization Model 02001

Anand R. Moorthy and Mario Rapaccini

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502001

Open Access

Service Science Education for Industry Employability in Management Engineering: An Integrated Pathway from Bachelor to Master Level 02002

Mauro Mezzenzana, Emanuele Strada and Aurelio Ravarini

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502002

Open Access

Enabling Business Analytics in SMEs: The Trivi Open-source System 02003

Thang Le Dinh and Thi My Hang Vu

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502003

Open Access

From Diagnosis to Melioration of Sustainable Development in SMEs: The SME-Sustainability Compass 02004

François Labelle and Thang Le Dinh

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502004

Open Access

Service design for solutions to the United Nations Sustainable Development Goals 02005

Nick Coutts

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502005

Open Access

Leadership and Human Values to Make the Change in the Right Direction in the Modern Service Oriented Society 02006

Carlos Casanueva

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502006

Open Access

Eudaimonic Leadership: The Why and How of building a company that nudges towards being the best version of oneself 02007

Gonzalo Camiña Ceballos and Carlos Casanueva

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502007

Open Access

People-first PPPs for services: Operational needs 02008

Doris Chevalier

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502008

Open Access

People-first PPPs for Services (4PS): A possible way of developing society 02009

Michel Léonard

Published online: 27 July 2023

DOI: https://doi.org/10.1051/itmconf/20235502009