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Statement of Peer review

Published online: 08 February 2022

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Preface 00001

Michel Léonard, De Marco Marco, Monica Drăgoicea and Thang Le Dinh

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224100001

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General Track

Open Access

How to Reach the Goal of Quadruple Aim Today in Healthcare Service Ecosystem: Nudges from the A4A Approach 01001

Nabil Georges Badr, Luca Carrubbo and Layal Mohtar

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224101001

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Open Access

Value co-creation ‘gradients’: enabling human-machine interactions through AI-based DSS 01002

Luca Carrubbo, Francesco Polese, Monica Drăgoicea, Leonard Walletzký and Antonietta Megaro

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224101002

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Open Access

Service-dominant logic and circular economy – An attempt at integrating two paradigms 01003

Reinhard Weissinger

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224101003

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Open Access

Exploring the System Dynamics of COVID-19 and Reconfiguration of Emergency Medical Services 01004

Muhammad K. Ali, F. Jordan Srour, Nabil Georges Badr and Abbas Tarhini

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224101004

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Open Access

Design science masterplan in improving online investing decision support services 01005

Antti Paatela

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224101005

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Open Access

Process Management Models in Service Enterprises: A Systematic Literature Review 01006

Daniela Feversani, Valeria De Castro and Esperanza Marcos

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224101006

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Service Science in a Smart Society: Design Research on Smart Working

Open Access

Public organisations and innovation for smart and sustainable working 02001

Mauro Romanelli

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224102001

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Open Access

Assistive Healthcare Robotics – Challenges in Nursing Service Innovation: Critical Review 02002

Nabil Georges Badr and Maha Dankar

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224102002

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Innovative Digital Approaches in the Academic World

Open Access

Structuring a course service for developing the learning digital skills of university students in Fribourg 03001

Hervé Platteaux, Emmanuelle Salietti and Laura Molteni

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224103001

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Open Access

The mutations of project-based learning in the context of information services 03002

Nicolas Szilas

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224103002

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Open Access

Case study: the contributions of a FabLab to a Bachelor cursus in Occupational Therapy 03003

Jérôme Mizeret, Nathalie Nyffeler, Sylvie Ray-Kaeser, Noémie Délèze and Mélanie Thomas

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224103003

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Open Access

Towards a digital service to help the elaboration, implementation and follow-up of study regulations at the University of Geneva - a hands-on experiment 03004

Giovanna Di Marzo Serugendo, Lamia Friha, Pierre-Yves Burgi, Julien Döbeli, Assane Wade, Maria Assunta Cappelli, Anne-Françoise Cutting-Decelle, Mathieu Vonlanthen, Natacha Durand and Alain Hugentobler

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224103004

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Smart Services’ Innovation Design

Open Access

Quantitative Modelling of the Value of Data for Manufacturing SMEs in Smart Service Provision 04001

Jürg Meierhofer, Rodolfo Benedech, Lukas Schweiger, Cosimo Barbieri and Mario Rapaccini

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224104001

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Open Access

Exploring factory digital production support system through the lens of Service Dominant logic 04002

Shaun West, Yann Keiser, Oliver Stoll and Simon Züst

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224104002

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Open Access

Smart inclusive universities: the role of technology for the accessibility and usability in the Italian context 04003

Luisa Varriale, Paola Briganti and Tiziana Volpe

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224104003

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Open Access

Sport organizations: An investigation of digital technologies and their impact on performance in the Italian context 04004

Luisa Varriale, Paola Briganti, Tiziana Volpe and Maria Ferrara

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224104004

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Digital Innovation through Smart Services

Open Access

Towards Knowledge-based Smart Service Systems: The Case of a Recommender System for a Cultural Organization 05001

Thang Le Dinh, Nguyen Anh Khoa Dam and Gia Huan Ho

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224105001

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Open Access

From Customer Data to Smart Customer Data: The Smart Data Transformation Process 05002

Thang Le Dinh, Nguyen Anh Khoa Dam, Chan Nam Nguyen, Thi My Hang Vu and Nguyen Cuong Pham

Published online: 08 February 2022

DOI: https://doi.org/10.1051/itmconf/20224105002

• Abstract
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